From our hands to yours.

Every LAVIQO set is carefully prepared, checked, and packed before beginning its journey to you. Below you'll find everything you need to know about processing, delivery, tracking, and shipping support.

✦ ORDER PROCESSING

LAVIQO press-on nails are handmade with attention to detail. Please allow time for your order to be prepared and quality-checked before shipment.

Processing Time: [1–2 BUSINESS DAYS]

Processing time is separate from shipping time and does not include weekends or public holidays.

During collection launches, holidays, or periods of unusually high demand, processing may take slightly longer. If a significant delay affects your order, we'll do our best to keep you informed.

✦ SHIPPING & DELIVERY

Shipping options are calculated according to your destination and will be displayed at checkout.

SHIPPING METHOD	ESTIMATED DELIVERY	SHIPPING COST
U.S. Standard Shipping	[5–8 business days]	$[5.90]
U.S. Free Shipping	[5–8 business days]	FREE over $[39.90]
International Shipping	Varies by destination	Calculated at checkout

Please note: Delivery estimates begin after your order has been processed and dispatched.

Shipping times are estimates rather than guaranteed arrival dates. Carrier delays, customs processing, severe weather, holidays, and other circumstances outside our reasonable control may affect delivery.

✦ TRACK YOUR ORDER

Once your order is on its way, we'll send a shipping confirmation email with your tracking number.

Tracking information may take some time to update after your package has been handed to the carrier.

If your tracking hasn't updated for an unusual period of time, contact us at hello@laviqo.com with your order number and we'll help review the shipment.

✦ ADDRESS CHANGES & CANCELLATIONS

Need to make a change? Contact us as soon as possible after placing your order at:

hello@laviqo.com

If your order has not yet entered processing, production, or fulfillment, we'll do our best to accommodate your request.

Once an order has been processed or shipped, we may no longer be able to:

• Change the delivery address

• Modify the order

• Cancel the order

• Intercept the shipment

Please double-check your shipping information before completing checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package needs to be resent.

✦ LOST OR MISSING PACKAGE

If your tracking appears to have stopped updating for an unusual period or you believe your package may have been lost in transit, please contact us.

To help us investigate, include:

PLEASE PROVIDE	DETAILS
Order Number	Your LAVIQO order number
Full Name	Name used when placing the order
Shipping Address	Complete delivery address
Tracking Information	Tracking number or relevant carrier information

We'll review the available shipping information and work with the carrier where appropriate.

Marked “Delivered” but can't find it?

Before contacting us, please check:

• Around your delivery location

• With household members

• With neighbors

• With building reception or management

• With your local delivery carrier

If you still can't locate the package, contact hello@laviqo.comand we'll help review the available delivery information.

Lost, missing, and delivered-but-not-received cases are reviewed individually based on the circumstances and information provided by the carrier.

✦ ARRIVED DAMAGED?

We carefully package every LAVIQO order, but occasionally damage can occur during transit.

If your package or product arrives damaged, please contact us within 7 days of delivery.

What we'll need

01	Your order number
02	Clear photos of the shipping package
03	Clear photos or video of the damaged item
04	A short description of what happened

Please keep the original packaging and damaged items until we've completed our review.

Once the issue has been reviewed, we'll work with you toward an appropriate solution in accordance with our Return & Exchange Policy.

✦ CUSTOM & MADE-TO-ORDER

Some LAVIQO designs may require additional production time due to handmade details, customization, special materials, or design requirements.

If additional processing time applies, we'll communicate it through the product page, customization process, or customer service team.

For custom orders that require design or size confirmation, production may begin only after the required information has been confirmed.

✦ INTERNATIONAL ORDERS

We love seeing LAVIQO travel around the world.

International shipping availability, rates, and estimated delivery times depend on the destination and will be displayed at checkout where available.

Customs, Duties & Taxes

International orders may be subject to local:

IMPORT DUTIES · TAXES · CUSTOMS FEES

Where these charges are not collected at checkout, they may be payable by the recipient upon import or delivery.

These charges are determined by local authorities and are outside LUVLUI's control. Customs processing may also result in additional delivery time.

We recommend checking your country's import requirements before ordering if you're unsure about possible charges.

✦ SHIPPING DELAYS

Occasionally, a package may take longer than expected.

Delays can result from carrier disruptions, customs inspections, severe weather, public holidays, unusually high shipping volumes, incorrect delivery information, or other events outside our reasonable control.

If your shipment appears significantly delayed, contact us and we'll help review its status.

NEED A HAND?

We're here to help.

For questions about shipping or an existing order, contact:

hello@laviqo.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

LAVIQO
Created for people who refuse to look ordinary.