Return & Refund Policy

At LAVIQO, we take pride in our original, handcrafted press-on nails. Every set is made with attention to detail, and we want you to feel confident about your purchase.

If you're not completely satisfied with your order, please review our return and refund policy below.

1. 14-Day Return Policy

We accept eligible return requests within 14 calendar days of receiving your order.

To request a return, please contact our customer support team within this period.

We will provide you with return instructions and the appropriate return address.

Please do not send products back without contacting us first, as this may delay the processing of your return.

2. Return Eligibility

For a standard change-of-mind return, products must meet the following conditions:

• The products must be unused and unworn.

• The products must be in their original condition.

• All original packaging and included accessories must be returned where applicable.

• Proof of purchase must be provided.

For hygiene reasons, opened or used press-on nail products may not qualify for a change-of-mind return where applicable law permits this restriction.

These conditions do not limit any statutory rights you may have concerning defective, damaged or incorrectly described goods.

3. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your proof of postage.

If you receive an incorrect or defective product, LAVIQO will cover the necessary return shipping costs where required by applicable law.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.

Include your order number, a description of the issue and clear photographs where possible.

Our customer support team will review your request and help arrange an appropriate solution.

Depending on the circumstances and your applicable consumer rights, this may include a replacement or refund.

We will not charge you for return shipping where we are legally responsible for supplying defective or incorrect goods.

5. Size-Related Returns

We recommend checking our Size Guide carefully before placing your order.

If you receive your order and discover that the selected size does not fit, please contact our customer support team.

Unused products may qualify for a return under our standard 14-day return policy.

For ordinary size-selection mistakes, customers are responsible for return shipping costs.

We cannot guarantee complimentary replacements for incorrect size selection unless required by applicable law.

6. Handmade Product Variations

LAVIQO press-on nails are individually handcrafted, with each set requiring over four hours of craftsmanship.

Small variations in decorative placement, handcrafted details or finishing may occur.

These variations are a natural characteristic of handmade products and do not automatically constitute a defect.

However, your statutory rights remain unaffected if a product is defective, materially different from its description or otherwise fails to meet applicable consumer guarantees.

7. Refund Processing

Once your eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds are generally processed within 3–5 business days and issued to your original payment method.

Your bank or payment provider may require additional time to make the funds available.

Any statutory refund deadlines and requirements applicable to your order will take precedence over this processing estimate.

Original standard shipping charges will also be refunded where required by applicable law.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellation requests before dispatch.

If your order has already shipped, it will be handled under our return policy and any applicable statutory cancellation or withdrawal rights.

9. International Returns

International customers may request eligible returns within the 14-day return period.

For standard change-of-mind returns, customers are responsible for return shipping costs.

Please contact our customer support team before returning an international order so we can provide the appropriate instructions.

Any refund of customs duties or import taxes will be handled in accordance with applicable law and the relevant customs procedures.

10. Your Statutory Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be waived or restricted.

Where the consumer protection laws applicable to your order provide additional cancellation, return, refund or warranty rights, those rights will apply.

11. Contact Us

To request a return, report an issue or ask a question about your order, please contact:

Email: hello@laviqo.com

Website: https://www.laviqo.com

Please include your order number so that we can assist you efficiently.

Last updated: September 1, 2026