Shipping Policy

At LAVIQO, every order is prepared with care. We want your shopping experience to be as enjoyable as wearing your favorite nail designs. Please review our shipping information before placing your order.

1. Order Processing

All orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy periods or in the event of an unexpected delay, processing may take longer. If we are unable to dispatch your order within the stated timeframe, we will contact you and provide the available options, including cancellation and a refund where applicable.

Please note that processing time is separate from shipping time.

2. Shipping Destinations

LAVIQO offers shipping to all destinations currently available at checkout.

Shipping availability and delivery options may vary depending on your country or region. If your destination is unavailable at checkout, we are currently unable to accept orders for delivery to that location.

3. Shipping Rates & Free Shipping

Enjoy free standard shipping on orders of US$49.90 or more to all available shipping destinations.

The free-shipping threshold is calculated based on your eligible order subtotal after discounts and before taxes and shipping charges.

Orders below US$49.90 are subject to the applicable shipping fee, which will be displayed at checkout.

Free shipping applies to standard delivery. Any additional charges for optional expedited shipping will be displayed before payment.

4. Estimated Delivery Times

Delivery times depend on your destination and the shipping method selected.

Where available, estimated delivery times will be displayed at checkout.

Please note that estimated delivery times begin after your order has been dispatched and do not include the 1–2 business days required for order processing.

Actual delivery times may be affected by customs inspections, public holidays, severe weather or carrier disruptions.

If your shipment experiences a significant delay, please contact our customer support team.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow some time for the tracking information to become available after the carrier collects your package.

6. Customs Duties & Import Taxes

Applicable import duties and taxes are included in the total amount displayed at checkout.

You will not be required to pay the same import duties or taxes again upon delivery.

If a carrier requests an unexpected customs payment, please contact LAVIQO before making any additional payment so that we can investigate the issue.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your order.

If you notice an error, contact us as soon as possible.

We will do our best to update your shipping information before dispatch. However, address changes cannot be guaranteed once your order has been shipped.

8. Lost, Damaged or Delayed Packages

If your order is lost, arrives damaged or is significantly delayed, please contact us with your order number and relevant details.

If your package arrives damaged, please provide photographs of the packaging and affected products where possible.

We will investigate the issue and arrange an appropriate solution, including replacement or refund where applicable.

Your statutory consumer rights remain unaffected.

9. Contact Us

For questions about shipping, tracking or your order, please contact:

Email: hello@laviqo.com

Website: https://www.laviqo.com

Last updated: September 1, 2026